Frequently Asked Questions

Everything you need to know about shopping with C'H'C'M' Shop New York.

Where does C'H'C'M' ship from and which carriers are used?

All orders are fulfilled and shipped directly from our shop in New York City. We typically use UPS and DHL for international deliveries to ensure secure and timely arrival.

What is your return policy for online orders?

We accept returns on full-price items within 14 days of delivery. Items must be in original, unworn condition with all tags attached. Please note that certain items, such as grooming products and sale items, are final sale.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping rates and delivery estimates are calculated at checkout based on your location and the weight of the parcel.

Can I pick up my online order in-store?

Absolutely. Select the 'In-Store Pickup' option at checkout, and we will notify you via email as soon as your order is ready for collection at our Manhattan location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal.

How can I track my shipment?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.